Cookie Policy

This Cookie Policy explains how Emmanuel Pools LLC (“we,” “our,” or “us”) uses cookies and similar technologies on emmanuelpools.com and our customer portal. By continuing to use our website, you consent to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or phone) when you visit a website. They help websites remember your preferences, maintain your session, and understand how you interact with the site. Cookies may be “session” cookies (deleted when you close your browser) or “persistent” cookies (remain on your device for a set period).

2. Essential Cookies (Required)

These cookies are necessary for the website and customer portal to function. They cannot be disabled without breaking core functionality.

First-Party Essential Cookies

• ep_session — Session authentication cookie for the customer portal and admin dashboard. Contains an encrypted session identifier. Expires when the browser is closed or after 24 hours of inactivity.
• ep_pin_verified — Tracks whether the customer has successfully entered their portal PIN. Expires after 30 minutes of inactivity. Required for customer portal access.
• ep_2fa_verified — Indicates that two-factor authentication has been successfully completed for the current session. Expires when the browser is closed or after 24 hours.
• ep_2fa_pending — Temporary cookie set during the 2FA verification flow. Contains no sensitive data. Expires after 10 minutes or upon successful verification.

Security Cookies

• CSRF token — Cross-site request forgery protection token included in forms and API requests. Session-only cookie, deleted when the browser is closed.
• Next.js cookies — Framework-level cookies used for routing, server-side rendering, and session management. These are technically necessary and do not contain personal information.

3. Analytics Cookies

We use analytics cookies to understand how visitors interact with our website, which pages are most popular, and where visitors encounter issues. This information helps us improve the user experience.

• Google Analytics (_ga, _ga_*, _gid) — Tracks page views, session duration, bounce rates, and traffic sources. Data is anonymized (IP anonymization enabled). Persistent cookies with varying expiration (up to 2 years for _ga).

Analytics data is aggregated and does not identify individual users. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4. Functional Cookies

These cookies remember your preferences and choices to provide a more personalized experience.

• Theme/display preferences — Remembers your preferred view settings in the admin dashboard (list vs. grid view, sidebar state). Persistent, expires after 1 year.
• Recent search terms — Stored locally to speed up repeated searches in the equipment library and customer database. Session-only.

5. Third-Party Cookies

Some features on our website require cookies set by third-party services. We do not control these cookies; they are governed by the respective third party's privacy policy.

Google Maps

• Used for the interactive map on our contact page and for property location display in the customer portal
• Google may set cookies for performance optimization and usage tracking
• Privacy Policy: Google Privacy Policy

EmbedSocial

• Used to display social media reviews and testimonials on our website
• May set cookies to load and display social content
• Privacy Policy: EmbedSocial Privacy Policy

Formspree

• Powers the contact form on our website
• May set cookies for spam prevention and form submission tracking
• Privacy Policy: Formspree Privacy Policy

6. How to Manage Cookies

You can control and manage cookies through your browser settings. Note that disabling certain cookies may affect website functionality, particularly the customer portal which requires session cookies to operate.

Browser Settings

• Chrome: Settings → Privacy and Security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and Site Permissions → Manage and delete cookies

What Happens If You Disable Cookies

• Essential cookies disabled: The customer portal will not function. You will not be able to log in, view proposals, or make payments through the portal.
• Analytics cookies disabled: No impact on website functionality. We simply will not receive analytics data from your visits.
• Third-party cookies disabled: Embedded maps may not display. Social review widgets may not load. Contact forms may require additional verification.

7. Cookie Retention Periods

• Session cookies: Deleted when you close your browser
• ep_pin_verified: 30 minutes
• ep_2fa_pending: 10 minutes
• ep_2fa_verified: 24 hours
• ep_session: 24 hours
• Google Analytics (_ga): 2 years
• Google Analytics (_gid): 24 hours
• Functional preferences: 1 year

8. Updates to This Policy

We may update this Cookie Policy as we add new features or integrate new services. Changes take effect upon posting to our website. The “Last Updated” date at the bottom of this page reflects the most recent revision.

9. Contact Us

For questions about our use of cookies or this Cookie Policy:

• Email: info@emmanuelpools.com
• Phone: (631) 623-7992

Last Updated: March 2026